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    4. June 09, 2019

      Technical Problems and Adaptive Challenges

      Heather Bass

      Heather Bass
      Principal Consultant, Six Sigma Black Belt/The LPM Group

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      The most common cause of failure in leadership is produced by treating adaptive challenges as if they were technical problems. What’s the difference?

      Technical – may be very complex and critically important but there are known solutions that can be implemented by current know how.

      Example: Replacing a piece of hardware due to complete failure.

      Technical can be resolved through the application of authoritative expertise and through the organization’s current structures, procedures, and ways of doing things.

      Adaptive – Can only be addressed through changes in people’s priorities, beliefs, habits, and loyalties. Through adaptive change people experience loss.

      Making progress requires going beyond any authoritative expertise to mobilize discovery, shedding certain entrenched ways, tolerating losses, and generating the new capacity to thrive anew.

      Let’s think through this…

      You have a relative in good health at the age of 80 who lives alone and still drives at night. You begin noticing each time he returns home, there are new scratches and dents in his car. The determination has been made that he is no longer fit to be driving.

      Is this Technical or Adaptive? BOTH


      • Pay for cabs
      • Find alternative rides


      • Loss of independence
      • Remove part of her identity

      The next time you are faced with a problem, make sure to ask, "will this impact anyone's priorities, beliefs, habits, and loyalties." If the answer is yes, the challenge must be faced from the adaptive side as well. Adaptive challenges can carry the highest level of complexity and take the longest duration of time to resolve. Identifying adaptive challenges up front will allow you to properly plan and execute towards success from the start.

      Comments? You can contact me directly via my AdvisoryCloud profile.

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