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    4. July 17, 2019

      Time to Hire a Compensation Consulting Firm?

      Joseph F.  Kager, CCP

      Joseph F. Kager, CCP
      President and Managing Consultant/The POE Group

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      Spring is that time of the year when companies with fiscal years aligning with the calendar year have closed the books on the previous year and are beginning to turn their focus toward planning for the next year.  It may also be the time that companies consider hiring a compensation consulting firm, if they haven’t engaged with one in the past, or making a change in compensation advisors.  This engagement and its timing is particularly important for companies looking to make thoughtful and well-considered changes to their compensation plans for the next year.

      Companies that have not previously engaged a compensation consultant find it valuable to do so when they either encounter new challenges with existing plans or are looking for new plans to address evolving employment challenges.  Examples of the former include changes in regulation, diminished plan effectiveness in driving behavior or reinforcing culture, or the need to re-invest in other parts of the business.  Examples of the latter include the emergence of staff retention issues, a need to update the executive compensation plan, the introduction of a new product line that requires a modification to the sales plan, or concern the company’s broad-based employee compensation plan is no longer competitive in the market.

      Publicly traded companies may require specialized advice on executive compensation issues, such as SEC reporting, peer group selection, employment contract development, say-on-pay vote response, or an additional request for equity from shareholders.  Non-employee directors at public companies have accountability for ensuring appropriate compensation policies and practices regarding these issues are in place at their companies, and an outside consultant can provide the expertise needed to assist directors in meeting these fiduciary responsibilities. 

      Companies that currently have a relationship with an outside compensation advisor may also want to take this opportunity to consider a change, as it could be time to get a different perspective on plan designs.  New executive leadership or a new compensation committee chair might be an impetus to interview alternative compensation advisors, with the objective of ensuring competitive consulting fees and/or a higher level of responsiveness.  It is our belief that it is healthy for companies to periodically evaluate alternative advisory services, rather than simply stamping the retainer ticket with the same consulting firm year after year.

       

      Factors to Consider in a Consulting Relationship

      Listed below are the characteristics companies may consider when deciding whether or not to engage an outside compensation consultant for the first time or when looking to change consultants:

      Professional Competence – The expectation upon hiring an outside consultant is that those advisors are experts in their field, whatever that may be.  For executive pay consultants, being an expert in the field includes exposure to and understanding of accounting, tax, regulatory issues and requirements, governance matters, plan design, and interpersonal psychology.  Sales compensation specific expertise includes understanding sales channels, the sales cycle, target setting, plan design, and the appropriate mix of fixed and variable pay for each impacted sales position. 

      A diverse set of compensation management competencies is developed through extensive experience across multiple industries and varying types of clients.  Size of a consulting firm is a factor as well, and companies may opt for either a large or small consulting firm, depending on what they are looking for in a consultant.  Large companies have the advantage of high collective competence, due to a large number of experts at their disposal, but smaller firms can often provide the same degree of expertise at a more reasonable fee and a higher level of individualized service.

      Collaboration and Education – Outside consultants should not be hired solely for their personal expertise, but also for their ability to effectively employ that expertise with their clients.  From our perspective, the best results are achieved when the client is fully engaged and collaborated with throughout the consulting engagement, as they are the experts in their business and company culture.  Specific to executive pay consulting for public companies, while consultants typically work directly for the compensation committee of the board, the company’s management team must also be significantly involved in the consulting process to both understand their perspectives and gain their buy-in of recommendations.  

      The field of compensation management is complex, and consultants should be willing to share their knowledge with their clients beyond simply completing the assignment.  We consider an engagement a success if the client acquires the knowledge to fully manage their program once the consulting engagement ends.  The executive compensation body of knowledge is particularly extensive and hiring a compensation consultant can provide the client with relevant legal and governance changes, emerging perspectives and trends, and best practices to both the management team and/or the compensation committee. 

      Willingness to Understand the Client’s Business – All companies are different to some degree, even if they are in the same industry, and the “art” of compensation consulting is to identify and understand these differences between companies in order to integrate each client’s unique attributes into their compensation design.  Consultants must be able to understand the financial, strategic, and cultural distinctiveness of their clients to effectively advise, and with this knowledge, work with their clients to develop programs that are optimal for each specific set of company attributes.

      Independence – The role of compensation consultants is to provide the client with the information and recommendations they need to make thoughtful decisions while maintaining an unbiased point of view regarding the facts.  While a well-informed and highly engaged consultant will express their opinion and back up their recommendations with objective data, the final decisions should be made by the client.  Specific to executive compensation engagements for public firms, board members and management should maintain strictly business relationships with their company’s compensation consultants, as the SEC suggests these relationships play a major role in determining advisor independence, which is necessary to comply with Dodd-Frank. 

      Process Management - A central part of a consultant’s role is to facilitate consulting engagement without becoming the central focus of the process.  Clients have limited time to spend on compensation matters and should be able to look to the external consultant to manage the engagement process, as they have both the experience and expertise.  Sometimes differing perspectives exist among the project stakeholders, which requires first establishing common agreement on strategic principles for the project’s goals.  To effectively move the consulting process forward requires the ability to anticipate controversial issues, see the big picture, provide advanced planning, over-communicate, and continually follow-up on unsettled issues.

       

      Hiring a Compensation Consulting Firm – One Size Does Not Fit All

      Outside compensation consultants provide an independent perspective, unique expertise, experience in different client situations, and the ability to manage the consulting process.  Companies should assess the effectiveness of their compensation plans each year for possible modifications, and outside compensation consultants with a firm grasp on the competencies listed above can be a great resource to assist in this evaluation.  If a client isn’t ready to fully commit to a particular outside consultant to undergo a full compensation plan redesign, engaging with them to evaluate a single current plan can be a cost-effective approach to determining if they are a good fit for your company. 

      We suggest that companies consider what they want in a consultant relationship and the different options available, as one size does not fit all clients when it comes to choosing a consulting firm. 

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